Booking Conditions for School Groups
Payment Terms
Deposit:
- 10% of total booking value
- Non-refundable
- Payment via bank transfer
- Due within 7 days of booking confirmation
Balance Payment:
- 90% of total booking value
- Due 4 weeks (28 days) before arrival date
- Payment via bank transfer
Bank Details:
Formación FU S.L.
Bank: La Caixa
IBAN: ES16 2100 6971 5022 0005 7914
BIC/SWIFT: CAIXESBBXXX
Reference: [Booking Number + School Name]
Cancellation Policy
Cancellation Notice
Charge
More than 60 days before arrival |
30-60 days before arrival |
Less than 30 days before arrival |
No-show or early departure |
10% (deposit only) |
50% of total |
100% of total |
100% of total |
Group Size & Pricing
Minimum group size: 15 students
Price locked at booking based on confirmed student numbers.
If final group size changes:
- Notify us minimum 4 weeks before arrival
- Price may adjust to reflect new group size tier
- Price difference payable before arrival
If minimum not met:
- Notification required 6 weeks before arrival
- We may cancel or offer alternative dates
- Full refund if cancelled by us
What's included
What's not included
✓ Accommodation (studio apartments as specified)
✓ Meals per package (half board or full board)
✓ 20 Spanish lessons (45 min each)
✓ All activities and excursions listed in package
✓ Airport transfers (Tenerife South Airport)
✓ 24/7 supervision
✓ Basic travel insurance
✓ Free teacher places (1 per 15 students)
✗ Flights to/from Tenerife
✗ Personal spending money
✗ Optional excursions not in package
✗ Public transport weekly ticket
✗ Room damage deposits (€25/student, refundable)
Required Documents
At booking confirmation:
- Signed booking agreement
- 10% deposit payment
- Provisional student list
4 weeks before arrival:
- 90% balance payment
- Final student list with ID/passport numbers
- Medical/dietary requirements
- Parental consent forms
- Flight details
Student Requirements
Students must:
- Be aged 16-18 years
- Have valid passport or EU ID card
- Have parental consent
- Have travel insurance (basic coverage included)
Damage deposit:
- €25 cash per student at hotel check-in
- Returned at check-out if no damages
- Managed by accompanying teachers
Changes & Cancellations
By FU International Academy:
- We may modify schedule due to circumstances beyond our control
- Equivalent alternatives will be offered
- Full refund if alternatives unacceptable
- We reserve right to cancel if minimum numbers not met
Force Majeure:
- Bookings may be cancelled without penalty for events beyond our control
- Deposits/payments refunded minus non-recoverable costs
Liability & Insurance
We strongly recommend schools arrange comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Lost luggage
- Personal liability
Our liability is limited to services we directly provide. We are not liable for student injuries due to their own actions or third-party services beyond our control.
Complaints
Issues during stay must be reported immediately to your group coordinator for on-site resolution.
Written complaints must be submitted within 28 days of return. We will respond within 14 days.
Contact
Bookings: 📧 [email protected] 📞 +34 922 389 303
24/7 Emergency (during stay): 📞 +34 606 010 395
FU International Academy Tenerife Centro Comercial La Cúpula, Local 69 38400 Puerto de la Cruz, Tenerife, Spain
Acceptance
By confirming your booking, you accept these conditions on behalf of your school and all participants.